Privacy Policy Sinapha

Last Updated: [Insert Date]

Sinapha Ltd (“we”, “us”, or “our”) operates the website sinapha.co.nz (the “Site”). We are committed to protecting the privacy of our clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a massage appointment, or engage with our advertisements on platforms like Google.

By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies you personally as well as non-personal data to improve our services and advertising.

A. Personal Information

We may collect personal information that you voluntarily provide to us when you book an appointment, sign up for our newsletter, or contact us. This may include:

  • Contact Details: Name, email address, phone number.
  • Booking Information: Appointment history, service preferences.
  • Health Information: Specific health conditions or injuries relevant to your massage treatment (collected securely for your safety during treatment).

B. Usage Data and Technical Information

When you visit our Site, we automatically collect certain information about your device and browsing behaviour, including:

  • IP address.
  • Browser type and version.
  • Pages visited and time spent on those pages.
  • Device type (mobile, tablet, desktop).
  • Referring website addresses.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To process your bookings, send appointment confirmations, and provide the massage services you have requested.
  • Customer Support: To respond to your enquiries and emails.
  • Marketing: To send you newsletters, special offers, and updates (only if you have opted in).
  • Advertising: To display relevant advertisements to you on third-party platforms (such as Google) based on your interests.
  • Analytics: To understand how users interact with our website so we can improve the user experience.

3. Google Ads, Analytics, and Remarketing

We use third-party services, specifically Google Analytics and Google Ads, to analyse website traffic and serve advertisements. This is essential for our business transparency and compliance with advertising policies.

A. Google Analytics

We use Google Analytics to understand how visitors engage with our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to this Site. We use this information solely to improve our Site and services.

B. Google Ads and Remarketing

We use Google Ads Remarketing services to advertise Sinapha Thai Massage across the Internet.

  • How it works: Third-party vendors, including Google, show our ads on sites across the internet.
  • Cookies: Third-party vendors, including Google, use cookies and/or device identifiers to serve ads based on a user’s past visits to our website.
  • Conversion Tracking: We use conversion tracking to help us understand how effective our digital advertising is (e.g., whether a click on an ad led to a booking).

C. Opting Out

You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

4. Cookies Policy

A cookie is a small text file placed on your hard drive by a web page server. Cookies cannot be used to run programmes or deliver viruses to your computer.

We use cookies to:

  • Keep you signed in (if applicable).
  • Remember your preferences.
  • Track website analytics (via Google Analytics).
  • Facilitate advertising and retargeting (via Google Ads).

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services.

5. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Specific third parties we use include:

  • Fresha: Our booking platform provider. When you book a service, your data is processed in accordance with Fresha’s privacy policy.
  • Google: For analytics and advertising purposes as described above.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

7. Your Rights (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, you have the right to:

  • Ask for a copy of any personal information we hold about you.
  • Ask for it to be corrected if you think it is wrong.

If you would like to ask for a copy of your information or to have it corrected, please contact us using the details below.

8. Changes to This Privacy Policy

Sinapha Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Sinapha Ltd Email: info@sinapha.co.nz Website: sinapha.co.nz